For laboratory research use only
Products sold on this site are intended exclusively for in-vitro laboratory research by qualified professionals. They are not drugs, dietary supplements, foods, cosmetics, or medical devices; they are not FDA-approved for any purpose; and they are not for human or animal consumption under any circumstances.
Where we ship
We ship only to serviceable physical addresses within the 50 United States and the District of Columbia. We do not currently ship to U.S. territories, APO/FPO/DPO addresses, freight forwarders, or international destinations. Orders outside the service area will be canceled and refunded.
State restrictions
We may restrict a product or destination when required by law, carrier rules, supplier requirements, or risk review. Laws can change, and the purchaser remains responsible for determining whether purchase and possession are lawful in the destination jurisdiction.
Order processing times
Orders are processed Monday through Friday, excluding federal holidays. We aim to hand eligible, in-stock orders to the carrier by the next business day. High volume, inventory review, weather, fraud screening, researcher verification, or address issues may add time.
If an item is unavailable, we may contact you about substitution, partial shipment, back order, or refund of the affected line.
Carriers, services, and transit times
Available carrier and service options are shown at checkout and may include U.S. Postal Service, UPS, or FedEx services. Carrier transit estimates begin after handoff and are not guarantees. Weather, network disruptions, regulatory holds, and events beyond our control may delay delivery.
Shipping rates and free shipping
Shipping charges and any current free-shipping threshold are shown at checkout based on destination, package, and selected service. Promotions apply only to the disclosed service area and service level and may change prospectively.
Tracking
After carrier handoff, we send tracking to the email associated with the order. Allow up to 24 hours for the first scan. Review the tracking link before contacting support about delivery timing.
Title and risk of loss
Unless applicable law requires otherwise, title and risk of loss pass when the product is tendered to the carrier. Claims for a lost, damaged, wrong, or undeliverable package are handled under the procedures below and our Return & Refund Policy.
Lost, damaged, or stolen packages
If tracking shows delivery but you cannot find the package, check with household members, neighbors, the property office, and the carrier. Report a damaged, missing, wrong, or non-delivered order to support@crescentbiolabs.com within seven days of shown delivery, or within 21 days of the expected delivery date for a package that never arrives.
For damage, retain all packaging and provide clear photographs of the outer box, inner packaging, shipping label, and affected products. After review or carrier investigation, we may replace or refund an eligible claim.
Refused, undeliverable, and returned packages
You are responsible for a complete and accurate shipping address and for receiving the delivery. If a package is refused, unclaimed, undeliverable, or returned because of an address error, we may:
- re-ship after the correct address is confirmed, with the new shipping charge paid by you; or
- cancel and refund the product subtotal less nonrefundable shipping and permitted handling costs.
PO boxes and address accuracy
Some postal services deliver to PO boxes; private carriers generally require a physical street address. The selected service must be compatible with the destination. Review the full name, institution or suite, street, city, state, ZIP code, and contact information before submitting the order.
Research use only
Every shipped product is sold strictly for in-vitro laboratory research. Review the Research Use Only Disclaimer and Terms of Service before ordering.